Travel Triangle — trip to kerala

Travel Triangle — trip to kerala - booking id: 5049657

S ShweataSaraf

We have booked our trip to kerala from 15th aug to 19th august, 2019. As everyone is aware of the flood situations in kerala, we are trying to reach to travel triangle guys via email and call but nobody is responding on emails. It’s not like we are asking for additional services or some free services, we have already paid you 70 percent of amount and nobody is even bothered to give us a call. Our families are worried about the whole situation in kerala and we don’t have any answer for them and you guys don’t have 5 min for answering our queries. When i raised a request, i got call almost 2-3 times a day till the time i confirmed the quote. I have called and send emails a couple of time and every time i got the same answer that i will receive a call back. But its been 2 days now and noone has contacted us. We would like to be contacted from travel triangle and change the itinerary. Was this information helpful? No (0) Yes (0)
Travel Triangle customer support has been notified about the posted complaint. Aug 13, 2019 Updated by ShweataSaraf Can I get a response here at least? My Trip starts in 2 days and nobody from Travel Triangle has contacted me yet. More reason not to choose Travel Triangle ever again. Really disappointed. Verified Support Aug 13, 2019 Travel Triangle Customer Care's response Hello Shweata, We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon. Regards, Aditi \| Team TravelTriangle Aug 13, 2019 Updated by ShweataSaraf Hi Aditi, Please try to resolve our query before the start of our trip. We again tried to reach Travel Triangle executive but of no help. Thanks, Shweata Aug 22, 2019 Updated by ShweataSaraf Wow. thanks for not contacting/supporting us at all. This forum is also fraud like your TT guys. This was supposed to resolve our problem but as usual no one contacted me Verified Support Aug 27, 2019 Travel Triangle Customer Care's response Hello Shweata, Our team has looked into your query and resolved it. Hope all is fine now. We do look forward to making this trip a memorable one for you :) Regards, Aditi \| Team TravelTriangle Aug 29, 2019 Updated by ShweataSaraf I dont see the point of commenting that the complaint is resolved after 12 days of the start of my trip. Ma'am for your kind information, I didn't get a single call or email from you or Travel Triangle; neither before, during or after my trip. I had to chase the travel triangle and as usual no one picked my calls and then I had to chase the agent at-least 20-25 times before I got any response. If that was the case, I could have directly contacted the agent for the trip, why was travel triangle the mediator infact your guys was too rude. So dont misguide the people in this forum saying that the complaint was resolved..
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