Travel Triangle — trips not booked and complete plan waste (booking id 4810421

 
1 Review
India
 Pooja_saha on Nov 12, 2019
Travel triangle did not take responsibility of the trip and the poc was rude (Dhanak). He disconnected the call when we asked for resolution multiple times. Recordings of the company can be checked to verify the same. Our hotels were not booked. Last moment they gave us a below class hotel even though we booked it before some 3-4 months. Last day trip did not happen at all in darjeeling as they did not send anyone to pick us up. Just not the compensation but we demand blocking of the agency (Trips to nature) based out of siliguri. Also we need travel triangle to take action against dhanak (Our associate from the company), he didn't pick calls for our last day issue or never called back. We are already extremely frustrated about it and filing complaints everywhere possible.

Complaint Status


[Nov 12, 2019] Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Travel Triangle Customer Care's response, Nov 12, 2019
Hello Pooja,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle
Verified Support
Travel Triangle Customer Care's response, Nov 26, 2019
Hey Pooja,

Apology for the inconvenience caused during the trip .Our team has looked into your query & reached out to discuss the same in detail with you. Unfortunately, we won't be able to offer any resolution in this case. We'd made a note of your feedback and we assure you that your feedback will help us improve our services.

Regards,
Aditi | Team TravelTriangle
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    Plot No -29 , 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18, Gurgaon, Haryana, India - 122015
    Travel Triangle - trips not booked and complete plan waste (booking id 4810421