Travel Triangle — unethical behavior by resort

As my booking at adaaran club rannalhi says that i booked a first-day standard room and for the next two days i have booked a water villa at the resort.

Due to mismanagement by trivolia, when i reached the resort i came to know it was based on availability and as beach room was fully booked so for the first day they have given me water villa for the first two nights and for last day they have given me beach villa.

When i asked the management to change then they simply refused and said we have informed this to your agent in advance that it is based on availability. When i had a word with trivolia representative he said they are not aware of such a conversation.

No complimentary was arranged as mentioned in the mail like cake, bed decoration, etc.

When i discussed these three issues with the trivolia representative he assured me with the solution that the hotel has assured him that they will take care of the mistakes and will provide other complimentary from their side. (All proofs available)

However, after taking regular follow up (I want to remind that i was on my honeymoon) nothing was arranged from the hotel side. I told trivolia a person to take action but nothing was done.

I am unhappy with my stay at adaaran club rannalhi as they did not bother about the mismanagement caused by them:

1-they said that honeymoon package was not mentioned by your travel agent.
2- your timing was not conveyed to us, we were informed that you are directly coming on your own from kaani.
3- after promising complimentary no one did nothing and disappointed us on our honeymoon.

The question i would like to ask traveltriangle now-

Is this the reason the client has to pay the whole amount in advance so that he becomes helpless and can't do anything?

Honestly, i feel like checking out on the last day when they gave me beach villa as they treated us the way that we cannot do anything.

I am looking forward to the compensation caused for all the problems caused by the hotel management.

Regards,

Vaibhav kohli