[Resolved]  Travel Triangle — worst and poor coordination

Address:

3RD FLOOR PLOT NO.29 SECTOR 18, Gurgaon, Haryana, 122022

The service of the agent of the travel triangle aeroplane hospitality was very worst. Our entire goa trip from 30.12.2019 to 01.01.2020 was ruined by them right from airport pick up.
We arrived at the goa airport at 7.30 am
The travel agent is aeroplane hospitality appointed by travel triangle (Booking id 6782382) one mr. Manish was coordinating with me right from sending quotation to finalizing the booking for pick up, drop from goa airport and local sightseeing for rs.12, 000. I informed my flight schedule details to him. We arrived goa airport @7.30 am and tried calling the driver arranged for pick up. He didn't pick up my call for a long time. Then tried calling mr. Manish and he also didn't pick up. We were at the airport without knowing what to do.
Then i called mr. Gaurav gill of travel triangle around 8.00 am thinking that he will help us. But your team organizer was very cool and asked me to arrange vehicle from airport to reach the hotel and refund will be made for airport pick up from the travel agent aeroplane hospitality. Without approaching the travel agent he was suggesting me like this which i didn't expect from representative of travel triangle
Then after seeing my whatsapp message mr. Manish called me and told some stories for driver not coming for pick up and will arrange another driver. Another driver came around 8.50 am. We were literally waiting at the airport for about one and half hours in hunger.
We asked the agent to start the tour after breakfast on the way without transferring us to hotel because it was already late.
Another driver came to pick us for local sightseeing only @11.00 instead of 10.30 am. That driver was also not cooperative. Somehow we managed that day.
Again on 31.12.2019 we planned for dhudhsagar falls sightseeing. We were supposed to be picked up at around 5.30 am. No one was responding till 7.15 am. The entire day we were hanging out in hotel. The travel agent aeroplane hospitality was not bothered. No one called us and entire trip we were facing mental hardships. I need the entire amount to be refunded and my mental pressure caused by them to be compensated