[Resolved] Traveltriangle — bad service

 
1 Review
India
 Bakul Gadara on May 21, 2019
Travel Triangle is simply a worst trip management comapny in India.

We have planned trip to south India with Cassia Holidays thru travel triangle, and it was worst experience we have ever faced in our life.
Trip is like Banglore - Mysore - Ooty - Koorg - Banglore

- We were 3 couples and booked 3 rooms at each hotels.
- Agent (vibin bobby) is a worst agent, we have ever met.
- We have made full payment, but no any proper service from travel triangle after payment.

Here is our story.

On Day 1
We reached late midnight on Banglore airport due to delayed flight. Driver was there to pick and drop us to hotel. It was ok and as per planned.
When we reached hotel (Pai Confort), Hotel manager said we have only 2 rooms available for now and you have to adjust in them.
We did fight with them to get as per our bookings (we have booked 3 rooms)

After an hour, they booked 3 rooms in diffrent hotel (Pai Viceroy). and we shifted to there near about 3 am midnight.
It was horrible experience, we faced in the starting of our trip.

On Day 2
We checked out and going to Mysore. Driver was covering places as per his timings, not following our planned schedule with travel triangle.
We visited some places and reached hotel (the president) in Mysore. we have booked extra bed for one of our family (mentioned in voucher also)
but cassia holidays(vibin bobby) didn't booked it. again we have to argue / fight with him.

On Day 3
We checked out and going to ooty. again same issue with driver. we have visited some places and checked in to hotel in ooty (sabol holiday resort).
Resort is far way from ooty city. so we must have to order dinner from there. Dinner was horrible. no inhouse restaurent facility, and worst service they have provided to us
but somehow we adjusted. even no spoons, no glasses to drink water.
In room, there was no towels, we asked them, they said, towells will be provided at next morning 7 am, again we fight with them and manager did some arrangements.

On Day 4
We visited some places in ooty. and taken dinner inside city (Pankaj restaurant, it's good). as we have already faced issue in dinner in sabol.
returned back to sabol holiday resort.

On day 5
We checked out from sabol resort, during checkout, there is no any staff person available to pick up our luggage,
Now we are going to coorg. visited enroute places and reached hotel (The cassita).

The cassita staff has provided us very good service and we really enjoyed their service. We recommend to book this hotel (The cassita),
if anyone is going to coorg.

On Day 6
We visited some places in coorg. and enjoyed time in the cassita.

On day 7
We did checkout from the cassita, and returning to banglore. we asked driver for some sight seeings in banglore, but he refused to make sight seeing in banglore.
(He said, There is heavy traffic in banglore so you can't do sight seeings there). but somehow we convinced him to visit lal baug.
we have booked pai comfort in banglore, but agent (vibin bobby) changed hotel on the fly. we didn't aware about the new hotel
and provided another hotel (Edition O Malleshvaram).

When we reached there, They have asked for payment, we just shocked. again contacted agent (vibin bobby). He told us to pay by cash. we refused.
(As we already paid for the whole trip in advance). He talked with driver, and he made partial payment.

On Day 8
During checkout, they have asked again for remaining payment, again we contacted agent, and again driver paid remaining amount.
Finally We reached banglore airport, and trip is completed.

Summary.
- Never ever book your trip with cassia holidays.
- Travel Triangle emergency contact number was not working througout the trip.
- Don't trust blindly on travel triangle. All agents on travel triangle are not honest.
Complaint marked as Resolved Jun 22, 2019

Complaint Status


[May 22, 2019] Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Travel Triangle Customer Care's response, May 22, 2019
Hello Bakul,

We are sorry to hear about your experience. Please share your Trip ID/contact details at [email protected], so that we can further look into it.

Regard,
Aditi | Team TravelTriangle
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