[Resolved]  Traveltriangle — cruise and maldives booking, booking id 6529709

Address:	OLD BUS STAND ROAD, BILASUR (CG), 495001
Website:	Traveltriangle

I have opted for couple tour package (6 nights and 7 days) for costa victoria cruise and thulhagiri island resort vide booking id 6529709 on 07.12.2019 for an amount of rs. 2, 14, 250.00 (Rs. Two lakhs fourteen thousand two hundred fifty) through asis holidays, nagpur (“firm”).in that period, i have received various quotes ranging from inr 1 lakh to 2 lakhs for 6 days and 7 nights. However, the major attraction of quote includes oceanview premium balcony cabin in cruise and as a complementary guest services, honeymooners will receive a fruit basket and a bottle of wine on arrival and non motor water sort activities.in thulhagiri island resort maldives (In short complimentary “activities”). Such quotation with activities allured me to opt for quotation of asis holidays, nagpur. Accordingly, my trip was scheduled from22.01.2020 to 28.01.2020 as mentioned in the attached quote (Annexure-1).

(I) on 22.01.2020, after my arrival in costa cruise i was provided with ocean view cabin instead of oceanview premium balcony cabin and when i tried to contact our agent (Asis holidays, praveen and rukshar) they never give reply neither any response.

(Ii) on 25.01.2020 after my arrival in thulhagiri island resort, i have enquired from the hotel representatives about the activities and honeymooners basket and bottle of wine but they have denied the same from their end. The actual conversation took place between me from maldives and your agent asis holidays (Praveen and rukshar) however, in vain. Accordingly, the concerned hotel representative of thulhagiri island resort informed me that the services
(Non motorised water sport and bottle of wine) are chargeable and not included in my package.

(Ii) travel traingle who framed the tour itinerary and accordingly, the control of asis holidays vests in travel triangle. Due to negligent in services and lack of proper communication of the concerned firm, travel triangle shall also be equally responsible and accordingly, i would request to refund the compensation for financial loss suffered by me in the foreign country for services, which i have already paid for. It was the ulterior motive of the concerned firm and your firm to harass their customer and after coming back to india i tried to contact asis holidays they behaved very rudely with me.