Traveltriangle — not refunding amount

I had booked trip for kerala from 18th to 23rd april & paid rs.11800...
Because of corona virus issue government has closed everything still they are not ready to give refund. They are saying cancellation charges apply but its not my fault i havent cancelled my trip...
All travel agent has revised their policy including government has also asked to refund but traveltriangle is not ready to refund..
In such crisis like medical emergency situations also they want to earn money.
Kindly refund my money as earliest as possible.