[Resolved]  Traveltriangle — regarding bad service & false commitment for hotel given in jaipur in travel package provided by carlo travels

Address:	regent hill project ,near band of baroda, beside hillgrange bldg powai, 400076
Website:	travel trangel

Traveltriangle — regarding false commitment given for hotel given in jaipur in travel package provided by carlo travels

1 review
Regent hill project, near band of baroda, beside hillgrange bldg powai, powai, india
Dinesh12211 on dec 31, 2019mark as resolved

Myself dinesh dongare from mumbai. My mobile no is [protected], i have booked my travel package of rajasthan from travel triangel provided by their travel agent carlo travels & my booking id is 6511706. I was started my land pacakge from delhi to agra on 25th dec 2019 till 31st dec 2019. On 25th & 26th dec hotel provided tome is taj vilas in agra was good hotel and as per commitmment. On 27th dec to 31st dec 2019 my hotel booking was made in hotel sugan niwas – a heritage hotel (Jaipur).
But sugan niwas_a heritage hotel in jaipur is sub standard hotel & is notas per mention in pacakge i. E 3 star hotel. Hotel staff & owner of hotel was very rude and not provided me deluxe room. They told me that all rooms are booked & only 1 room is balance.in that hopeless suitation i am with my wife & 2 child (One is infant & 8 year daughter) they provide me standard room instead me. But room is sub standard & very poorly maintent. Their is very less space between wall & bed. My child (Infant) was narroly escape from misap (Fall and stuck on wall) happen.
So i request hotel staff, owner & carlo travel & travel trangel to replace or provide another room but they all refuse to given me another room or refund my money. Their behavior was very harsh. So same night on 11pm i was left the hotel with my wife, 1 infant, 1chilld & booked another hotel.
So i request you to provide my refund money for hotel booking also i want 1 lacs money for my & my family mental harresement.
Previous complaint i will will never marked as resolved why r u cheat me.& how this happen. I am also complaint in jago grahak jago for the same. I dont have any communication from travel trangle or anybody. Please refund my money other wise i will register case in court.

Thanks & regards,
Dinesh dongare
Mob [protected]

Thanks