[Resolved]  Travelyaari.com — cancelled bus ticket

Address:Jodhpur, Rajasthan
Website:travelyaari.com

I had booked a bus: jodhpur to sri ganganagar from travelyaari.com bearing pnr:[protected] for journey on[protected] for a consideration of rs.751/- paid online. Further, i purchased the tysure service that website provides for rs. 20/-
On[protected], at 6:46 p. M. (Departure time 9:17 p. M.; request for arrival at boarding point: 9:00 p. M.) i was informed about the cancellation. The bus was cancelled arbitrarily without any previous information so as to give some time to the passengers to re-book. I paid for tysure which claims to provide timely cancellation information and arrange for alternatives in case of cancellation. However, i got no alternative booking and no timely cancellation information.

I have reported the above matter several times via complaint section of website and twitter handle but despite all my pleadings they have not refunded my money which is indeed regrettable and highly unprofessional. I have suffered losses/ incurred expenses rs. 751/- for the booked ticket and rs. 4500/- as taxi fare.
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Nov 24, 2017
Complaint marked as Resolved 
Travelyaari.com customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2017
Travelyaari.com Customer Care's response
Dear Customer,

Greetings from Travelyaari!

We highly regret the inconvenience caused to you,

As updated by concerned team, your ticket booking has been refunded already from our accounts team. However, we appreciate if you could kindly share the receipt for the additional expense incurred by you on journey date so that we may escalate the issue to the concerned team & update the status.

Awaiting your response,

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!
Verified Support
Oct 13, 2017
Travelyaari.com Customer Care's response
Dear Customer,

Hope everything is fine at your end..!

Please share the receipt for the expense incurred on that day in order to proceed further.

Awaiting for response,
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