Travelyaari.com — charged cancellation charge which was not mentioned at the time of booking.

Address:

Bengaluru, Bangalore, Karnataka

Travelyaari,

World you please mind responding?

If i do not hear anything now then i will have to go and raise a complain with consumer forum.

Regards,
Shreyansh vora
[protected].

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On feb 6, 2020 3:22 pm, [protected]@yahoo.com wrote:
Updates please... Still waiting for call from escalation manager.

Regards,
Shreyansh vora
[protected].

On feb 4, 2020 19:40, [protected]@yahoo.com wrote:
Hi devendra,

I still haven't received the call even after you confirmed that i'll receive it by 06:00 pm today.

Still waiting for it.

Regards,
Shreyansh vora.
[protected].

On feb 3, 2020 2:28 pm, [protected]@yahoo.com wrote:
Any updates???

I am still waiting for the call as committee multiple times from travelyaari but haven reviews it het.

Regards,
Shreyansh vora.

On feb 2, 2020 2:23 pm, [protected]@yahoo.com wrote:
Any updates?

On feb 1, 2020 2:04 pm, [protected]@yahoo.com wrote:
Hello devendra,

As per our telephonic discussion you will escalate this matter ti the highest escalation point possible in travelyaari and ask that person to give me a call by 04:00 pm today to get this resolve.
If call is not scheduled then all the responsibility for cancellation of this ticket and refunding the amount liase with mr devendra as he is not arranging this call since last 3 days even after asking for it multiple times and not even responding on emails.

Regards,
Shreyansh vora.
[protected].

On feb 1, 2020 10:42, [protected]@yahoo.com wrote:
Hello mr devendra / ma aatiq,

I am still waiting for the partial ticket cancellation.

Request you to get this resolve asap and refund my money.

Seems like travelyaari is not having intentions to resolve and refund.

Regards,
Shreyansh vora
[protected].

On jan 31, 2020 12:16, [protected]@yahoo.com wrote:
Hello mr devendra / aatiq,

I am still waiting for an update on this.
I am requesting you to please escalate this to the next level if you are unable to resolve this.

Regards,
Shreyansh vora.
[protected].

On jan 30, 2020 1:14 pm, [protected]@yahoo.com wrote:
Hi devendra,

This is the screenshot from operator and i am not concerned about what your agreement is with operator.

While booking the ticket i did not get any information from travelyaari that you will not allow partial cancellation for this operator.

As discussed please schedule a call with your highest escalation point by 5:00 pm ist today and get this resolve. If not then please cancel the ticket partially and refund my balance amount.

Feel free to call me on [protected] for any further discussion.

Thanks.

On jan 30, 2020 12:26 pm, [protected]@travelyaari.com wrote:
Hi shreyansh,

Greetings from travelyaari!

We regret the inconvenience caused to you,

Please be informed, this is with reference to your complaint regarding ticket will cancel and charges as per cancellation policy.
However, cancellation policies are decided by operators and not by travelyaari. Cancellations policies are mentioned during the booking and can vary according to the operators & tickets will be cancelled as per the cancellation policy linked with the ticket.

As per operator, partial cancellation will not be applicable for other booking partners.

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on[protected].

Happy travelling!

Thanks and regards,
Team travelyaari.
Ticket: http://support.travelyaari.com/public/tickets/ab0e4b0af[protected]e5ced290fdc1499b8cba5c63c089b84d925fe6b025d6...⇄

On thu, 30 jan at 9:12 am, shreyansh_321 wrote:
Hello team,

In the screenshot i have provided from operatos website, it only saya that partial cancellation is allowed and there are no conditions mentioned what you are saying.

If travelyaari has any such conditions with operator then it should have been reflected on travelyaari's website while making the booking, this was not mentioned anywhere while booking the ticket on travelyaari.

Hence request you to partially cancel the ticket and refund me my money.

I have a suggestion as well, if partial cancellation is an issue right now, travelyaari can cancel the complete ticket and rebook the ticket for 2 pessengers. But please note i as a customer i will bear the cancellation charge of one ticket only and other cancellation charges and fare difference (If any) will have to be taken up by travelyaari.

Please confirm on this asap.

Regards,
Shreyansh vora.

On jan 29, 2020 17:35, [protected]@travelyaari.com wrote:
Hi shreyansh,

Greetings from travelyaari!

We have re-validated the complete issue at our end and wish to update you that, as per operator policy partial cancellation will be applicable if bookings from their site (Orange tours and travels) will be eligible for cancellation through cancellation form on this site only. No cancellation request will be entertained by any branch or agent bookings. Hence, we are unable to modify your ticket.

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on[protected].

Happy travelling!

Thanks and regards,
Team travelyaari.
Ticket: http://support.travelyaari.com/public/tickets/ab0e4b0af[protected]e5ced290fdc1499b8cba5c63c089b84d925fe6b025d6...⇄

On wed, 29 jan at 3:21 pm, [protected]@travelyaari.com wrote:
Hi shreyansh,

Greetings from travelyaari!

We would like to inform you that the cancellation policies and modification are decided by operators and not by travelyaari.
Hence, we were unable to modify the ticket as per operator policy.

For more details we request you to contact operator - [protected]

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on[protected].

Happy travelling!

Thanks and regards,
Team travelyaari.
Ticket: http://support.travelyaari.com/public/tickets/ab0e4b0af[protected]e5ced290fdc1499b8cba5c63c089b84d925fe6b025d6...⇄

On wed, 29 jan at 2:51 pm, shreyansh_321 wrote:
Why can't i partially cancel the ticket when 2 out of 3 passengers want to travel on same dates?
Who will bear the extra cost if i completely cancel the ticket and rebook it with new fares?

Regards,
Shreyansh vora.
[protected].
204893:42441