Travelyaari.com — refund against cancellation of bus ticket

Address:

NWB3071 DLF Westend Heights,Akshaya Nagar , Begur, Bangalore, Karnataka, 560068

I have booked a bus ticket (Ticket no.[protected] from bangalore to hyderabad for 6th march 2020 and decided to go for cancellation between 12-24 hours prior to my journey start time.

However when i tried to cancel the ticket i got an error

"ops ticket could not be cancelled pls contact operator"

I immediately wrote a mail to travelyarri with the screenshot of the error & marked srs travels in the copy.

Basis my complaint i got a call from travelyarri next day stating i am not allowed to cancel the ticket as i have gone for the modification.

The fact of the matter is, its the operator who decided to change the bus & seat number as they decided to merge passengers of multiple trips in to one (May be due to large scale cancellations on account corona virus) and i have never requested for the same. How come the changes made by the operator be treated as the modification made by the customer & thereby denying the refund against cancellation.