ADVERTISEMENT

[Resolved]  Travolook — Refund not initiated after 15 days

Travolook extract money in the name of ticket booking and cancel the ticket saying some reasons like "Fare Expiration". After which they won't refund the money and won't reply to your mail and also for contacting customer care you will be made to wait for 20 minutes. I booked my ticket on 12 June 2022 and my reference ID is REF[protected]. Till now my money hasn't been refunded.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 7, 2022
Complaint marked as Resolved 
I also parallelly mailed to the [email protected] and also [email protected] where the asked me to fill udertaking form, Id card and my account details to initiate manual refund. Al these days were so hectic and highly depressing. But at the end I received my refund. Apart from this I filed a complaint at cyber crime, National consumer helpline and through 24X7 paytm support they initiated the request for charge back.
Jul 04, 2022
Updated by Dragi
Its been 23rd days till now there is no refund and also travolook stopped responding to my email. Worst customer care support.
Jul 04, 2022
Updated by Dragi
I received a call from their call centre and they are asking me to send my aadhar id, account details for manual refund and also asked me to sign undertaking form. When i asked them why should i send my aadhar Id they put my call on hold and again said they will mail the form and i should submit my aadhar/ voter id for refund. I don't know why should i submit my ID for getting my money back.
Jul 07, 2022
Updated by Dragi
Finally Received my refund today (07/07/2022) after 25 days. Thanks a lot.
Complaint comments 
Share
Tweet

Comments

Till today 23rd day money haven't refunded and also their customer care travolook have stopped responding to my email.
What did you do to get the refund, can you please help me with the process!?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Travolook
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    5%
    Complaints
    1373
    Pending
    0
    Resolved
    65
    Travolook Phone
    0124 643 4800
    Travolook Address
    836, 2nd floor, Udyog Vihar Phase V, Sector 19 , Gurugram, Haryana 122008, India
    View all Travolook contact information
    ADVERTISEMENT