Travolook — Ticket Booking Cancelled by company, but no refund even after 2 months

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	www.travolook.in

Sir,
I had booked a round trip ticket for two passengers on 27th April 2022 for the Mumbai - Thiruvananthpuram- Mumbai sector on the website www.travolook.in. The Booking Ref No is REF[protected].
Immediately after making the payment for the booking the ticket was cancelled by the company citing reason as " Cancelled due to fare Expiration". The paymnet made by me using my ICICI Credit Card was Rs.18, 879/-. Thereafter I have been contacting this company on their customer support No[protected] for my refund several times. I also emailed to [protected]@travolook.in in this regard.
After repeated attempts on 9th june 2022 I got a mail from my credit card company informing that a merchant credit refund has been received on my card for Rs. 115.16 from WING IN TRAVEL.
I also received a mail from travolook with the subject heading : REFUND SUCCESSFUL" but the mail was totally blank and had no contents.
When I contacted them in this regard on 10th June 2022, I was told that the refund has been divided into two parts and the balance would be credited to my account in two days.
Since then I have contacted them several times and every time I get the same response that the refund will credited in 2-3 days.
Now more than two months has passed since I made the payment and the ticket was cancelled. It seems that the company has no intention of refunding my money for which I am paying interest to ICICI bank credit card company, whereas travolook is using my money free of cost.
After my bitter experience, I did a bit of research on this company and I find that this company is using this same modus operandi with many many customers and in a way using the customers money without having to pay interest.

I request you to kindly look into this matter and help me to recover my refund from this company and also take action against them so that no other customers fall into their prey.

Thanking you, in anticipation

Pramod Natarajan