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[Resolved]  Trawex Technologies — Logo, design and website

Iam a student in chennai. My friend and I thought of beginning an innovative travel startup. So we contacted Trawex Technologies, a travel based IT company based in kanakpura, banglore. We trusted trawex and has given an amount of 2.25 lakhs hoping for a good quality product but in the beginning logo design phase itself, we didn't like the logo they designed and asked to rework on it.Even then, as we weren't satisfied with their work in the beginning itself and requested for refund of 2.25 lakhs. Trawex denied for refund saying according to their contract refund is not possible. But in contract they also said that the contract will be started only when the client pays 50% of the total project cost, we haven't paid 50% but they claim the refund is not possible. There is no justice on their arguments.Now, for a design which is not satisfied they have locked up our entire amount. As budding entrepreneurs and students we need justice and our money. We're suffering to pay our tuition fees. Trawex is delaying our growth by locking up our amount. Kindly do us justice. We request you to help us.
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Sep 6, 2016
Complaint marked as Resolved 
Yes, the company has taken necesary steps to resolve the issues we had. Now, we don't have any regrets. The company is good. Thank you Trawex.
Oct 30, 2015
Updated by Ajay Senthu
Respected sir, iam a student in chennai. My friend and I dreamed of beginning an innovative travel startup. So we contacted Trawex Technologies, a travel based IT company based in kanakpura, banglore. We trusted trawex and has given an amount of 2.25 lakhs hoping for a good quality product but in the beginning logo design phase itself, we didn't like the logo they designed and asked to rework on it.Even then, as we weren't satisfied with their work in the beginning itself and requested for refund of 2.25 lakhs. Trawex denied for refund saying according to their contract refund is not possible. But in contract they also said that the contract will be started only when the client pays 50% of the total project cost, we haven't paid 50% but they claim the refund is not possible. There is no justice on their arguments.Now, for a design which is not satisfied they have locked up our entire amount. As budding entrepreneurs and students we need justice and our money. We're suffering to pay our tuition fees. Trawex is delaying our growth by locking up our amount. Kindly do us justice. We request our commissioner to help us.

Verified Support
Apr 18, 2018
Trawex Customer Care's response
Thank You for your confirmation stating your concern have been addressed and resolved.

Yours sincerely,

John George
General Manager
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    Trawex
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    Trawex Phone
    +91 77 6003 4800 [Customer Support / WhatsApp]
    Trawex Address
    Trawex House, 21, Royal Palms, Bangalore, Karnataka, India - 560061
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