My dad had purchased a gold earring and necklace for me in Oct-Nov of 2016 from TBZ Satara plaza, Vashi, Navi Mumbai. I was unable to wear the earrings since then due to the thick back stick. I had recently visited the TBZ (now in Vashi sector 17) and showed them the earrings and asked what could be done. They suggested that they will make the stick thinner by filing it but that would lead to loss of some mg of gold weight. I agreed for the same and they gave me a white slip to produce again I collect the earrings. They even asked if I had the bill of it, but it was an unused earring and they could see the TBZ mark on it so I was told bill would be good but even without it, they will do it.
Today I went to collect my earrings.
1. Instead of filing the stick they said they have replaced it. Total weight 0.2 g less than before.
2. Now that they have replaced the stick and screw, they said bill is mandatory and forced me to pay 650/- extra
3. They said they can't produce old bill from the system as 2016 is very long back and their software doesn't allow.
I am really disappointed by the service and cheap tricks of not disclosing the whole information in the start. Would never like to visit TBZ again if this is how a customer is treated. Was this information helpful? | 
Post your Comment