1) I booked a ticket with Trip.com on 16th November for travelling from Chennai International Airport to Gassim Airport. Travel Date: 10th December (Find the attached Itinerary & E-Receipt for reference).
2) The passenger had reached on time to the Chennai Airport on 10th December. During Check-In, the passenger was informed by the Airline employee saying his ticket was cancelled by the booking agent.
3) Passenger was managed to collect a evidence from Airline employee(Image Attached for reference) and sent back from the Departing area.
4) I contacted the Trip.com Customer support before the flight departure. Called customer service multiple times, but they asked me to wait for an hour and then the i got a call from Trip adviser at 7:30 AM IST but the scheduled flight was departed at 4:10 AM IST.
5) The Trip Adviser said, I need to book the immediate flight on the same day with same class to avail the compensation. I followed the instructions and booked the ticket immediately and the passenger traveled to the same destination on the same day.
6) I have sent the Tickets to [protected]@trip.com (Now attaching the ticket in this email as well for reference).
Its been nearly 25 days.. Still i didn't receive the compensation.
We trusted the promise given by your team that i will get the compensation as early as possible and then i booked the tickets once again with my money to book the tickets.
There was no proper assistance while i reached out to you during the time of boarding the flight. The passenger was literally been sent out from the boarding area in front of everyone.
Still, i am being advised that, this process will take time. This is really not acceptable. Was this information helpful? | 
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