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How TripFactory spoiled our Nainital-Kausani Trip (TFN0019ABPN)
After lot of discussion with our Trip Factory Advisor Shubham, we finalized below hotels (3 days each) for our stay in Nainital and Kausani. We have done all payments 2 months ago before out trip.
1. Hotel Rio Grand Nainital
2. The Buransh, Kausani
Nainital
We were promised Deluxe Room and has a description “This double room has a dining area, seating area and tile/marble floor”.
We got a small room (Room No. 102), which has common open area (they call it balcony) with stagnant water. This room has tea table placed before cupboard. Next to table 2 chairs are placed. On one side bed is placed. So, for opening cupboard, one has to move 2 chairs and tea table. The room was so small, that I have to place chair at the entrance to open our luggage. This is surely not Deluxe room I paid for. After lot of request they gave better room or deluxe room we paid for but only after 1 day.
Kausani
In kausani, we paid more to stay in 4-star hotel. Our check-in date was 22 May 2018. At 12:00 on 22 May we got below SMS from local vendor:
“Sir your kausani hotel Change update 22 May, 23 May Hotel Mount Villa Kausani & 24 May The Buransh”
There is no hotel with name “Hotel Mount Villa Kausani”. At 19:30, they told hotel name is Chevron Mountain Villa. This is 3-star property but as per TF they kept on insisting that they have UPGRADED our hotel and this one is better than Buransh. The hotel has very less lighting and pathetic food. After asking repeatedly why the Buransh booking is changed – TF folks kept on telling various stories which was hard to digest, they also said that since the management at Buransh has changed hence they have cancelled our booking. We kept on insisting for buransh Booking but TF did nothing on this. After whole day of outing we finally succumbed to stay in Chevron Mountain Villa as our Kid was not feeling well. We kept on talking to TF folks to get the booking done in Buransh but we got only a reply that if rooms are available they will get it done.
Mr. Pradeep Head Operations Trip factory even offered us Hotel Sagar (Budget Hotel) which they kept on convincing that it is better than Buransh and Chevron Mountain Villa.
In between I called The Buransh and got to know room is available for 22 May but TF team did not do anything. The Buransh also confirmed that we have no booking for 24th May, which vendor has mentioned in his SMS.
We called Buransh directly and asked for availability on 22nd, 23rd & 24th…to our surprise Buransh had rooms available on 23rd and 24th…(22nd it was already 7 PM hence no rooms) while TF folks kept on saying no rooms are available. We worked as mediator between TF, Local Vendor & Buransh to secure our booking in Buransh at 11:00 AM on 23rd May. To our surprise, for this also there was NO CONFIRMATION from TF & Local Vendor….as if they did not bother as we had already talked to Buransh Folks directly….Highly UNPROFESSIONAL
1. TripFactory is Holiday Planner and they are not aware of Hotel type.
2. What is the point of booking in advance and paying on time.
3. They form a whatsapp group some 16 ppl to assist us in our trip but team was not aware of Kausani hotel change till we inform them.
4. Team was not aware of change right hotel name for a long time.
Once we checked in Buransh Kausani, we asked the management about the lapses regarding our 3 nights booking (22nd, 23rd, 24th), they informed that no one from Trip Factory or Local Vendor has confirmed the payment terms rather they just had enquiry made to Buransh and hence they cancelled the booking as it was only enquiry.
After lot of discussion with our Trip Factory Advisor Shubham, we finalized below hotels (3 days each) for our stay in Nainital and Kausani. We have done all payments 2 months ago before out trip.
1. Hotel Rio Grand Nainital
2. The Buransh, Kausani
Nainital
We were promised Deluxe Room and has a description “This double room has a dining area, seating area and tile/marble floor”.
We got a small room (Room No. 102), which has common open area (they call it balcony) with stagnant water. This room has tea table placed before cupboard. Next to table 2 chairs are placed. On one side bed is placed. So, for opening cupboard, one has to move 2 chairs and tea table. The room was so small, that I have to place chair at the entrance to open our luggage. This is surely not Deluxe room I paid for. After lot of request they gave better room or deluxe room we paid for but only after 1 day.
Kausani
In kausani, we paid more to stay in 4-star hotel. Our check-in date was 22 May 2018. At 12:00 on 22 May we got below SMS from local vendor:
“Sir your kausani hotel Change update 22 May, 23 May Hotel Mount Villa Kausani & 24 May The Buransh”
There is no hotel with name “Hotel Mount Villa Kausani”. At 19:30, they told hotel name is Chevron Mountain Villa. This is 3-star property but as per TF they kept on insisting that they have UPGRADED our hotel and this one is better than Buransh. The hotel has very less lighting and pathetic food. After asking repeatedly why the Buransh booking is changed – TF folks kept on telling various stories which was hard to digest, they also said that since the management at Buransh has changed hence they have cancelled our booking. We kept on insisting for buransh Booking but TF did nothing on this. After whole day of outing we finally succumbed to stay in Chevron Mountain Villa as our Kid was not feeling well. We kept on talking to TF folks to get the booking done in Buransh but we got only a reply that if rooms are available they will get it done.
Mr. Pradeep Head Operations Trip factory even offered us Hotel Sagar (Budget Hotel) which they kept on convincing that it is better than Buransh and Chevron Mountain Villa.
In between I called The Buransh and got to know room is available for 22 May but TF team did not do anything. The Buransh also confirmed that we have no booking for 24th May, which vendor has mentioned in his SMS.
We called Buransh directly and asked for availability on 22nd, 23rd & 24th…to our surprise Buransh had rooms available on 23rd and 24th…(22nd it was already 7 PM hence no rooms) while TF folks kept on saying no rooms are available. We worked as mediator between TF, Local Vendor & Buransh to secure our booking in Buransh at 11:00 AM on 23rd May. To our surprise, for this also there was NO CONFIRMATION from TF & Local Vendor….as if they did not bother as we had already talked to Buransh Folks directly….Highly UNPROFESSIONAL
1. TripFactory is Holiday Planner and they are not aware of Hotel type.
2. What is the point of booking in advance and paying on time.
3. They form a whatsapp group some 16 ppl to assist us in our trip but team was not aware of Kausani hotel change till we inform them.
4. Team was not aware of change right hotel name for a long time.
Once we checked in Buransh Kausani, we asked the management about the lapses regarding our 3 nights booking (22nd, 23rd, 24th), they informed that no one from Trip Factory or Local Vendor has confirmed the payment terms rather they just had enquiry made to Buransh and hence they cancelled the booking as it was only enquiry.
Regards
TF Team