[Resolved]  Tripgateway.in — Fraud tactics to sell travel package

Address:	Gautam Buddh Nagar, Uttar Pradesh, 20101
Website:	tripgateway.in

I was contacted by mr. Ajay gupta from this company on 27th june from the number +[protected].

They said i was shortlisted on the basis of my activities on various online portals and they offered me a tour package with an assured free gift of “samsung galaxy note edge” mobile phone if i were to do the purchase at that very moment (Happy hour according to them). He walked me through all the specs of the phone and everything.

To get a scale of the value of complementary gift, check the following link:
http://www.amazon.in/Samsung-Galaxy-Note-Edge-Black/dp/B00RHJOJKY

I am a travelling enthusiast myself and was actually planning a vacation at that time, so i thought of giving it a chance, obviously not for their package but for the gift that was promised.
But i wanted to check the authenticity of the package and the company hence i asked them to mail me the details and in response, i got this mail:

Refer: mail 1

Immediately after reading the above mail i raised doubts about the "no. Of reference" parameter in the mail to mr ajay and he said there is also a referral scheme wherein you get a gift based on the number of people you bring to buy the company’s package. But he kept saying that i was not required to do all that because i was making the purchase in the happy hour.
I did the payment and received the below mail:

Refer: mail 2
Transaction id:[protected]

They so cautiously trick customers to fall a victim of their fraud as they always ask you to acknowledge their emails in which they deliberately hide the exact information and make it so vague or put few lines which they can use as a fall back later. I realized that thing when they asked me to acknowledge my purchase.

I did acknowledge that but also added the assured free gift thing in my acknowledgement mail. And in about a minute i got a call, this time a lady said and i quote, "please don't write the story of your purchase just write i acknowledge".
This is where my suspicion grew stronger but i acknowledged anyway. Following is how that happened.
Refer: mail 3
Refer: mail 4

Do you see why this conversation happened over a call this time and not via email? That is because they couldn't afford a loose end in any case. Very cleverly they choose when to contact via email and when through phone. Although they always said these calls are recorded can be used later. I urge the authorities to retrieve those calls and check. The case would become very simple for you to act.

After that i pursued them for a month for the gift, making endless calls on all their numbers and every time mr. Ajay used to come up with some or the other excuse or say the gift dispatch is in process.

Once he said there is a shortage of “samsung galaxy note edge” phone at in their stock and asked me if he may send a sony home theatre in its place. He said it is a high-end model of comparable price as samsung note edge phone.

Refer: mail 5

I agreed on that because he said he would dispatch that immediately and i had already waited long for the assured gift.
After another 10 -12 days when i did not receive the gift, i started asking them for refund. After several emails and phones, they acted on that and connected me to their dispatch team.

I tried to enquire about the specs of the home theatre to find it they are dispatching a genuine product. But the guy from dispatch team was so reluctant to answer and only said it’s a good home theatre and that he didn’t know much.

Wait there is a catch! He asked me to acknowledge that as well, through an email. And like always the email which i was asked to acknowledge had no details of the product specs at all and was so vague like always. At least the mail had the word home theatre and i acknowledged that.

Refer: mail 6

What i have received after two months of the purchase and persuasion is a very low end speaker nowhere close to the value of the complimentary gift they had promised.

The following is what i got :
http://www.amazon.in/Intex-IT-850U-Channel-Multimedia-Speakers/dp/B00PS04A6C?tag=googinhydr18418-21&tag=go...⇄

If my friends at “tripgateway.in” don’t know, there is a huge difference between a low-end speaker and a home theatre, especially when you write home theatre in bold in your email.

This is my recent email conversation chain with tripgateway:
Refer: mail 7, mail 8

I am not in the position to accept this and seek complete refund for the package.

The following are all the telephone numbers that i used for contacting tripgateway or they used to contact me.
+[protected] ajay gupta
+[protected] abhishek
+[protected] some lady
+[protected]
+[protected]

Please do the needful as there are many cases of fraud calls by this company. Many are raised at https://www.consumercomplaints.in itself.