[Resolved]  Tropicana / Pepsico — foreign object found in juice

I wish to register a complaint against tropicana juice as i found a black colour foreign object in my juice's tetra pack. I have written out my experience below along with mentioning the batch number of the juice packet.

Item: tropicana guava delight 1l juice (Tetra-pack)
Batch number: de8039aa1 07
Manufacturing date: 08/02/18
Best before: 07/08/18

I have been drinking tropicana juice for some time now. I felt that considering the increasing number of problems with alteration of food products i could trust tropicana at least. I would drink it almost everyday after exercising. But just a couple of days ago i understood the horrifying fact that tropicana can't be trusted either.

As usual, i was taking a swig out of the tetra pack when i felt something heavy against the nozzle. So i poured out the juice into a cup and it turned out to be a nearly 4 inches long black slimy object. I have no clue whether it is an animal or fungus or some plant but i immediately regretting drinking a couple of sips from the pack. Not only was i psychologically affected and completed overcome by disgust. I also couldn't eat properly for the next several days and fell sick as well. I had headaches and an upset stomach for 2-3 days, mar 18th to mar 22nd to be exact. I remember the days clearly because i could not get over my disgust and was in bed for the entirety of this period. The psychological trauma that i went through was far worse than my physical ordeal.

Is this the 100% pure guarantee of tropicana? If i had overlooked that heavy feeling and simply drank the entire juice then i would be in an even worse condition. Can tropicana take responsibility for this? I am thoroughly disappointed with this brand and i have been recommending my friends and family to not consume tropicana products. I have attached a couple of pictures as proof and to show the scale of the reprehensible foreign object that i found in my juice box.
+2 photos
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May 28, 2018
Complaint marked as Resolved 
PepsiCo India customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2018
PepsiCo India Customer Care's response
Hi, We request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
Apr 26, 2018
Updated by gtkd
I already have sent you the mail with all the pictures and all the product details. And also sent you my contact no.
I even got call from your office they got my home address and they want to take this defected pack, nothing else so far...

Are you guys literally sleeping and don't even make sure to check at least once within your own department.
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I already have sent you the mail with all the pictures and all the product details. And also sent you my contact no.
I even got call from your office they got my home address and they want to take this defected pack, nothing else so far...

Are you guys literally sleeping and don't even make sure to check at least once within your own department.

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