True Balance — transaction failed but no refund

Website:

www.truebalance.io

Dear Sir I have paid electricity bill with true balance amount of rs 14600/- but transaction failed but money is debited from bank account and true balance ask refund within 7 days but transaction on 25/06/2018 and no refund are received from true balance other i have add money to true balance wallet on[protected] amount of rs. 270 will be failed and no refund are received. my true balance registered mobile number is [protected]