Truecomretail — Fraud and thief

Flipkart is first of all the worst forum to shop where uneducated and fraud sellers are there. I got Apple Iphone 12 mini paid in advance and in an exchange offer for my iphone 7. These people were giving an exchange price of 9800. My iphone 7 does not have a single crack or dent. It looks new as ever. There is a dot of black skin wear off near the charging point. The delivery agent from Flipkart came checked my phone and immediately said there is a dent. If any picture required I will provide to show that my phone has no dents. I am not stupid to exchange a phone knowing it is defective. The delivery agent first said I will have to give 1500 extra for the dent. I agreed. Then he takes my mobile and tell me I will have to give 5400 as it is showing on his system. I still have a screenshot that it clearly mentioned if there is a dent I will have to pay 3050 extra. He was hell bent. So I returned the phone and asked him to take the product. Then I complained on Flipkart, all they did was raise the issue and did nothing. The seller keeps selling fraud things and it was their intention from the beginning to attract customers with the lucrative offer and then in the last moment make it a point to take more money. I finally got the money back but they charged me 100 for pick up where they did not even pick up the product. Cosumer forum is literally doing nothing where 120 complaints are already raised