Truenet Commerce — poor packaging resulting in damaged redmi note 5 pro and huge losses

Address:

Hyderabad, Andhra Pradesh, 500005

I am extremely disappointed with you as your poor packaging of redmi note 5 pro that i ordered on Flipkatrt has resulted in my receiving a damaged phone.
I submitted my old phone to flipkart as my new redmi was bought on exchange.
Now am without any phone because of your carelessness. In the last 3-4days i suffered huge losses in the form of disconnection from friends, defaulting on financial promises to my creditors, loss of face in the family etc. It is very clear that your are greedy about your profit and do not care about the inconvenience and distress you cause to customers.
Could you please conduct an honest investigation plz!
Prasad
Hyderabad