TTK Prestige — Faulty product, no service for replacement and CCE not taking complain

I had purchased "TKK PRESTIGE ELECTRIC KETTEL PKSS1.0" from CSD store URC-SAF kanpur on 26Feb 2021.
As we plugged in and start to boil the water within 30-40 sec the bottom plastic part start flaming and melting.
We try try to place online complain on portal also to CC number, "they said that its small size product we can not lodge/file complain for this. and you have to visit the nearest service center address."
The address provided without contact details is not located on Google, and CCE do not have there service center contact number.
We discussed same with the CCE manger they also says the same line, " visit the service center, they don't have contact detail or visit Lucknow City service center as listed."

# no complain resistered.
# no support from CCE.
# the nearest service center address is not located on Google.
# NO CONTACT DETAIL OF NEAREST SERVICE CENTER.
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    38, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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