TTK Prestige — Prestige 3 burner svachh gas stove damaged

Address:

Attoorveedu,Venchempu,Punalur,Kollam

I bought this gas stove on 23/12/2021 now it’s glass broken liftable burner coating damaged and body coating also damaged I open a complaint with customer service on 19/12/2022 and service agent came on 20/12/2022 as I have multiple complaints with this costly item I requested replacement of the product today service agent called and said as by the area service incharge they couldn’t replace the item only can do service. I called the area service incharge of Kollam Mr.Santhosh and one Mrs Ratnamma was telling if we cook salt or sugar added item or if any thing overflow the coating will damaged and don’t cook like these item sir them what is the use of gas stove for me .The area incharge behaviour was very rude and not respecting customer right.I felt an unpleasant conversation with them and they said they will only do service and not at all replacements and said if I have another complaints go ahead with it.Sir we are choosing prestige because of the trust on this prestigious brand but unfortunately my experience was bad and faced very bad behaviour from area incharge