TTK Prestige — Product stopped working within 10 days of purchase | |
I have purchased one Prestige Induction Cook Top Model Atlas 3.0 from Flipkart and the item delivered on 07/09/21. On 16/09/21 i.e. after two days of ending the return policy the item stopped working and whenever plugging electricity automatically tripped off. Immediately I lodged a complaint to Prestige customer care and next day my complaint was attended one Mr. Mahesh, Prestige service center personnel, and took the damaged parts and told me to wait 02 days for repair of the item. On 21/09/21 I contacted prestige customer care and they gave the phone number of service center and asked me to contact service center for the exact position of my complaint. I contacted the service center number [protected] and he told me that the work is completed and will deliver the same in the evening. As the service person is not came to my house in the evening I tried to contact the service center but he stopped picking my phone calls and on 22/09/21 again I tried and he picked my call and assured me any how the item will be delivered in the evening. Evening the same things in the previous day has happened and I contacted Prestige customer care and they are not helpful to give any clear answer and asked me to wait 25/09/21. I asked them if the item is repaired then why they asking me to wait? After complaining to this site, they have delivered the repaired item on 23/09/21 and on 28/09/21 the same is stopped working and again I contact the service personnel and he took the machine on 30/09/21. Now the date 23/10/21 and the item is not delivered and whenever I contact the person same reply that item is under repair. I have lodged 04 on line complaints vide complaint numbers GUJA2295739, GUJA2340113, FUJA2347752 & GUJA2347862. Customer care is not responding and after purchasing the cook top more time it was with the service center than with me. Now I lost the faith in prestige company and I need my money back or a new piece instead of a repeated repaired one. Was this information helpful? | |
TTK Prestige customer support has been notified about the posted complaint. | |
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