TTK Prestige — rice cooker under warranty but company not entertaining

 
3 Reviews
Wakad, Maharashtra, India
 vickey_76 on Jun 16, 2019
I bought Prestige PRWO 1.8-2 700-Watts Delight Electric Rice Cooker in Oct 2018 and its not working now. I called customer support on 2nd June and their technician visited after did nothing and left. I called again on 7th June 2019 and the customer support told that they will be sending the technician immediately but no one turns up till now. I called them almost daily and only thing they inform me that the technician will visit today. Today i was asking them the reason for delay and they didn't have any answer and were telling me that there are others in the queue which means they don't want to resolve the issue and just take calls and end it . Prestige is providing worst customer support and their servicing is pathetic.

Below are the details of complaints
Complaint # PUNE808234
Complaint #PUNE816715
Updated by vickey_76, Jun 24, 2019
22 days gone and still no action from Prestige to resolve the issue. I have been daily calling the customer support but all in vain. It's very pathetic to see how company like Prestige is treating its customers.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

My Omega gold cook ware is instacare service center from 9th of march, but no resolution from your side.
The service representative did not responding and is very careless.I have called him serveral times.I am hopeless.
My complaint number is PUNE60507165
Still no technician came to look into the problem. Is now 19 days I have raised the complaint but no action from them. I have been calling them daily and their response is same that the technician will visit today but no one visits.
Seems they don't care for customer and servicing

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    TTK Prestige - rice cooker under warranty but company not entertaining