Turms Wear — return issue

 
12 Reviews
Tirumalagiri, Andhra Pradesh, India
 manikanta panuganti
I ordered jeans on turns wear and raised ticket for return on 22/9/2017
Got the reply mail that they assign a pick within 3 days, no executive come for delivery and no update regarding this, they even deleted my account from their website. So i cannot view my order from their website. They don’t even have a customer care number to call. They have 15 days return policy.

Complaint comments  11 Comments     Updated: Share0Tweet0

Comments

contact turzms wear
Phone Number [protected]
I'm shopping for regular free size
The back pockets not stitched properly. ZIP issues ( See attached photos)
The package was not intact . The thank you card was not sealed. tags were removed . and the covering thread was missing .
When opened it was looking like earlier the package was opened by some one and same was shipped to me with new order details.
unable to upload photos on return and exchange section on the web site. No details after the shipment was sent for exchange .The guy said I will receive message but no information.
I had ordered 2 jeans both were found defective . kindly do the QC checking before dispatch. This was not expected from a start up company.
Hence decided to refund rather than exchange.

Hope you understand the concern and future deliveries will be in good shape.
Highly disappointed .

Dear Manikanta,

We wouldn't want you to have such an experience. At Turms, We believe in giving you satisfactory service. To serve us a better understanding, Please send us an email at [protected]@turmswear.com or call us at[protected]. We will get back to you at the earliest. Thank you for your patience.
Ishdeep Singh Chimni's reply, Sep 3, 2019
Good job replying after a year
Hi Shakeel,

We apologies for the inconvenience caused. It is regrettable to hear you have received the defect product. Please send us an email at [protected]@turmswear.com or call us at[protected]. We will get back to you at the earliest. Again, we're sorry for the hassle. Thanks for your patience.
Rajtiku's reply, Nov 13, 2019
Fake number provided on website .no one is responding and also mail
I ordered a tshirt on 25th oct.but till date no communication from turmswear.when I call or email, no responding or reply.I already paid Rs.799 through online payment.itsalready 17days gone.
Worst products..they don't have customer care..they will not do return the product..once they received the money they will not give..am filing a case against the company on consumer court..Don't buy from them..fake
turmswear fraud company doing oneline fraud they are cheating with cusotmr it's very bad company,
they given me one packet in two product, I returned the same one pakcet two project but they refunded half of the amount, please return my full amount, don't eat people money, please do hard work and get the money
very bad company doing fraud
I returned both product but you got one product it is not my responsibility, i want full amount,
i want my full amount, go and check your internal people are thief,
order #315165 please go & check & return fullamt, refund full amount
Last one month on wards i am running behind customer support but i am not getting my full amount
I returned both product in one packet and you got one packet and find one product, it is not my responsibility
you can check with you internal people and refund my all amount please check order #315165 please go & check & return full amt, refund full amount, I returned both product but you got one product it is not my responsibility, i want full amount,
i want my full amount, go and check your internal people are thief,
Please help and return my full amount, please help please help please help please, check order #315165 please go & check & return full amt, refund full amount, I returned both product but you got one product it is not my responsibility, i want full amount

Thanks&Regards
Dinesh

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    Turms Wear - return issue

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    Company:Turms Wear
    Tirumalagiri, Andhra Pradesh
    India

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