TVS — complaint regarding vehicle exchange

Address:Guntur, Andhra Pradesh, 522101

This is to bring to your kind attention that my father purchased tvs excel super heavy duty for my sister sruthi nalam on 02/2012 in an exchange offer in tvs show room bapatla-522101, we surrendered the mahindra rodeo two wheeler vehicle in tvs show room. At the time of surrendering vehicle in show room we submitted all relative documents of our mahindra vehicle and filled all the forms 29 & 30. But recently we received e-challan of fine rs.600/- from rta office guntur due to not wearing helmet. We went to tvs showroom bapatla and informed the same to them and demanded the details of new user of our mahindra vehicle, they are recklessly answering to whom we sold we don’t know. Is this is the correct way to answer?
It is the minimum responsibility of showroom person to check either resold vehicle got re - registered by new user or not. By trusting you people we purchased tvs in exchange offer, it is the minimum common sense to take the proofs of the person to whom you are reselling
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