TVS Credit Services Ltd — Try to understand the customers situation

I have taken a personal loan against the loan no. TN3000UT0010384. I requested the collection team several times that will make the payment quiet late and also we are paying every month. Last dues have also converted into loan including with the double triple charges of interest and also we accepted with pain but they are not ready to accept our situation and putting us under depression. I have lost the job in this pandemic period and finding a job. I would request you to please ask your team not to torture us untill I get a job. Now they are threatening us that they will file a case against us. It's not fair at all.