Tvs Motor Company — about accelerator cable lock

Address:

56/1 2ND MAIN NORTH OF GOKULAM, 3RD STAGE, Mysore, Karnataka, 570002

-accelerator cable was locked for my (Chittaranjan) scooty pep+ (Ka09hg4173).
-as soon as vehicle started it was about to meet an accident. Fortunately nothing happen to anyone.
-vehicle towed in to showroom (Sona tvs, mysore). It was checked by supervisor on 14-aug-19 & as a solution he told accelerator cable has to be replaced but on 16-aug-19. When i asked for the explanation he told casually it happens. But i felt this breakdown somewhere related to safety, so when i asked about safety, he answered me there is no safety parts in two wheeler. I understand that risk priority number (Rpn) for src component is either 9/10.in that case this ignorance may cancel the license as it is violating government rules & regulation. I was surprised that how casually they are working even in authorized showroom. They may skip some checklist as they are not serious about src features.
-secondly i felt sona tvs showroom people are making tvs maintenance more expensive. They are asking to replace the parts/consumable against tvs standard i. E. Engine oil replacement in 2000 kms where as in tvs manual it is 3000 kms, asking to replace transmission oil even when not required etc.
-my vehicle was grounded 3 times including this complaint. This is not only leading to extra cost, but also wasted my valuable time. Over that they are not ready to accept the fault & arguing like mistake is done by us. Means we have done a mistake by choosing tvs.
-i felt that every service is not done perfectly. So this kind of issue is coming.
-also due to lack of time we could not be available during service. Even though we are available they are not allowing inside. Showroom is making money for replaceable parts (In document) but physically they are not replacing parts/consumable. Once i found operator kept some engine oil which was issued for my bike in dyuthi motors, hunsur road. I gave this feedback to the manager. I was surprised when i went next time they replaced small engine oil with big barrel. I was quite happy. This point is an additional suggestion, if you consider your customer will be delightful. Guarantee is give by company, customer is paying full money for oil replacement, performance is compromised as not meeting manual specs. So
It is up to tvs to improve or not.