Tvs Motor Company — ap 16 ez 2859 - frequent repairs tvs scooty pep+

Brundha_Adapala

from Bhimavaram, Andhra Pradesh

Address:

521185

I have purchased my tvs scooty pep + purchased by me on 9.7.2018 from prathap tvs, nandigama. I purchased the said vehicle on loan from hinduja leyland finance and paid down payment of rs.15, 000/-. On 9.7.2018, vehicle was delivered to me. After 10 days of purchase of the vehicle, it started giving trouble and whenever i bring down the accelerator to slow down the vehicle in traffic or at speed breaker or when the vehicle is continuously run for more than 10 kilometers, the cabin of the scooty gets hot and engine is getting offed. When i try to the start the vehicle either by self-starter or by kicking the kicker, it is not getting started. After 10 to 15 minutes it gets started.
I have given to the showroom where i have purchased the vehicle, initially they said some problem with the screw near the carborator and returned back the vehicle, saying that it will not create any problems.
Even after the above said problem, the vehicle again started giving some problems and this time the service boy told that there is some minute dust particle in the carborator and they have cleaned the same.
Thereafter within 3 or 4 days, again the vehicle got the same problem and this time they asked me to leave the vehicle there for one day for observation, so that they can observe the same and give delivery next day. On the next day, they informed that there is a problem with the silencer and so they replaced the same.
Thereafter the vehicle was running in a good condition. But all of sudden since two days again the engine of the vehicle is giving a hard sound which is totally different and while driving the vehicle it is not in a smoother manner.
Hence, i request for replacement of new vehicle as the vehicle purchased by me on 9.7.2018 is frequently giving troubles. Failing which my total amount which i have paid towards down payment and emi to returned by the dealer with interest.

Name: devarkonda ramadevi
Contact no.[protected]
Email-id: [protected]@gmail.com

+4 photos

Was this information helpful?

No (0)

Yes (0)

TVS Motor Company customer support has been notified about the posted complaint.

Oct 30, 2018

Updated by Brundha_Adapala Till Date there is no response from the company...

Oct 30, 2018

Updated by Brundha_Adapala and the problem still exists with the vehicle... The Showroom mechanics are not expert in identifying the issue. I have verified the problem with Private Mechanic with regard to the sound of vehicle and he informed that there is some problem with bearing... So it is just and necessary to replace me with new vehicle