[Resolved]  Tvs Motor Company — bike service creating new problems

Address:

Bangalore, Karnataka, 560026

Given my rtr fi 160 (Ka05hh1186) for service on 09 june 2018 at ajay tvs, next to ksrtc depo. After the so called "bike service" i found (1) engine oil was not at all checked. On asking they were telling i told not to replace so they did not check. I feel if somebody tells also, mechanic’s job is to check and give his report (2) wires were lying just like that. Rain or anything may spoil it. On asking they were saying i told not to change the wiring kit. I told them not to change but they should at least wrap the wires which they had unwrapped. (3) finally self start was not working and their staff were giving just any reason to justify like engine is not warm, battery is drained and finally battery has gone bad. (4) after reaching home i found engine oil was leaking badly which they changed during vehicle pickup time.
For all these i gave written complaint to ajay tvs. I got my vehicle repaired from a local mechanic. When again i visited the place as their customer grievance team has requested me, i asked them to check my engine oil level. They told it is all right. But out of doubt i again got it rechecked from local mechanic and found it is less. Later they were telling engine is sucking the oil.
Their customer grievance handling team has no common sense and no control over their staff. Please refund paid service charges and oil charges rs. 1100/-.