[Resolved] Tvs Motor Company — complaining for late insurance claim and services

mahadev92

from Chennai, Tamil Nadu

Address:	122002
Website:	Insurance and Services

Customer name :- anita barman,
Contact number :- [protected]/[protected]
Here is the image of receipt for insurance claim,,,

I have bought a scooty jupiter zed x a 2 months ago from green tvs showroom in u block, dlf -3, gurgaon, their service are very poor, they never complete their on the given time, before a 15 days ago an accident happened and scooty damaged so i have visited to the showroom they gave me 7 days to get my scooty back now they are not picking my phone, never every they called back, now they are saying that they need extra weeks...
They also till now given no number plate, no rc book, and always asking for cancel check..
I want my scooty in time or else i will stop payment of emi's

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Oct 22, 2017

Complaint marked as Resolved

They never respond to me and also i have raised a complaint on thier official website with my contact, they are showing them publicly as they said the contacts would be private, and all the customers calling on my number for the complaints, very good respnse to tease thier customers, i am very satisfied with that, but one thing I request to tvs compnay to delete my complaint from their official website, as soon as possible,

TVS Motor Company customer support has been notified about the posted complaint.

Oct 22, 2017

Updated by mahadev92 I have bought a scooty jupiter zed x a 2 months ago from green tvs showroom in u block, dlf -3, gurgaon, their service are very poor, they never complete their on the given time, before a 15 days ago an accident happened and scooty damaged so i have visited to the showroom they gave me 7 days to get my scooty back now they are not picking my phone, never every they called back, now they are saying that they need extra weeks...
They also till now given no number plate, no rc book, and always asking for cancel check..
I want my scooty in time or else i will stop payment of emi's

Oct 22, 2017

Updated by mahadev92 The company has discontinued production of the model few years later. I had given the bike for servicing and repair (job card no 3242)w.e.f first week of Apr 09 at Sahil Automobiles Somalwada Sq, Wardha Road, Nagpur.(Ph[protected]. The expected delivery date of the bike was 07 Apr 09 as per the dealer.The bike was given to the dealer for repair of the broken mud guard which the dealer has assured that he will get it replaced within 3 days.It is with utmost grievience i am lodging this complaint that even after repeated visit to the showroom the dealer could not rectify the defect till date for want of spares. The service supervisor of the dealer has been saying that spares are not received and he is asking me to tie up for the spares from some other authorised service center.The attitude of the service supervisor and the owner of Sahil automobiles has been extremely negative and utterly disgusting. About three to four weeks later, I contacted TVS motor company regional office near Sai Mandir, Wardha Road, Nagpur-15, spoke to the service manager of the company(Mr Rajesh Rewatkar), conveyed the difficulties I've faced to get my bike repaired at the above mentioned authorised service centre and lodged a complaint in their register. The service manager has promised to solve the issue within a week. I have been calling him every week since then to check about the progress, but there has been no positive response from that side also.The bike has not been