Tvs Motor Company — complaint against ill-behaving in servicing within warranty period

I, subir roy, a resident of burdwan town, bought tvs xl 100 (Ap red) engine no dp1fh2109773 and chassis no. Md621dp13h2f82327 on 19/09/2017. As per your guideline, i availed all of 3 nos. Of free service and the 4th paid service on prefixed condition/date given by you.
By an advance booking on 18/09/2018 by sms from the sender named tt-tvsmot i agreed for the 5th pay servicing on 22/09/2018, i. E., today. Sharp at 9 am i reached the workshop and got the counterpart of job card only behind one person at 9:11 am. I waited to take delivery of my vehicle in customer’s waiting room from then. After a quarter to 2 hours (1 hr. 45 mins.), the person mentioned earlier came and took his vehicle (Tvs wego). Even the vehicles of those who came about one hour after me were approximately finished servicing. Seeing that i asked about my vehicle and your staff repeatedly said that servicing is in progress. But i did not see my vehicle anywhere on the workers’ stand. So i entered inside the servicing zone and saw that my vehicle was kept aside just after washing, and nothing else was done.
I asked to handover my moped, and your staff tried to convince me that they would hand it over to me only after servicing is done, that too after one hour from then, but i declined and returned the counterpart of the job card.
So, i have some questions. What is your motto? Only selling vehicles and this worst kind of service by worse staffs? No value for anybody’s precious time? If it is the “customer care” (!!) in warranty period, what type of service would you provide later? I am too much terrified and horrified by just thinking that after this type of treatment.