[Resolved] TVS Motor Company — complaint against service of a dealer

 
1 Review
 sandipdatta2005@gmail.com on Jan 3, 2018
My son soumyadeep datta, purchased a twoo wheeler vehicle delivery challan no 160 dt 1st november2017 from your authorised dealer s. R. Automobiles, 587/a, g. T. Road, serampore, hooghly, 712201, showroom model rtr 200 bsiv chasis no md637br 12 h2l266, engine no. Br1lh2226098, financer tvs credit service ltd. And paid rs. 51600.00 only including rto and vehicle registration formalities and insurance, received the bajaj allianz insurance certificate og[protected]-00010060 effective from 3rd november'17 midnight, issued on 15.11.17 and government of west bengal, state transport department, arto, srirampur, wb, receipt/ appl. No. Wb[protected]/wb[protected] dt. 24.11.2017. But till date not able to give us the required receipt and date for number plate followed by the smart card, in-spit-of several request follow up over telephone and bi-parted discussion, where us, my son is unable to use the motor cycle and paying interest to the financier. So please take appropriate action to expedite the issue.
Sandip datta
[protected], sandipdatta2005@gmail.com
Complaint marked as Resolved Feb 8, 2018

Complaint Status


[Jan 03, 2018] TVS Motor Company customer support has been notified about the posted complaint.
Updated by sandipdatta2005@gmail.com, Jan 03, 2018
My son Soumyadeep Datta, Purchased a Twoo wheeler vehicle Delivery Challan No 160 Dt 1st November2017 from this showroom Model RTR 200 BSIV Chasis No MD637BR 12 H2L266, Engine No. BR1LH2226098, Financer TVS Credit Service Ltd. and Paid Rs. 51600.00 only including RTO and Vehicle Registration formalities and insurance, Received the BAjaj Allianz Insurance Certificate OG[protected]-00010060 effective from 3rd November'17 midnight, issued on 15.11.17 and Government of West Bengal, State Transport Department, ARTO, Srirampur, WB, Receipt/ Appl. No. WB[protected]/WB[protected] Dt. 24.11.2017. But till date not able to give us the Required receipt and date for Number Plate followed by the Smart Card, in-spit-of several request follow up over telephone and bi-parted discussion, where us, my son is unable to use the Motor Cycle and paying interest to the Financier. So please take appropriate action to expedite the issue.
Verified Support
TVS Motor Company Customer Care's response, Jan 05, 2018
Dear Sandip,
We are sorry for the unpleasant experience. Our sales team will get in touch with you at the earliest to discuss this further and ensure adequate resolution of your concern.
Warm Regards,
TVS Motor Company
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    TVS Motor Company - complaint against service of a dealer