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Motorcycles & Scooters
TVS Motor Company

Tvs Motor Company — complaint not resolved

Address:Mumbai City, Maharashtra, 400709

I have raised a complaint regardin by jupiter scooter. The complaint reference number is 119501.
The scooter was serviced by shree sai wheels and withing 10 days the problem reoccurred.

Please let me know what action tvs company is taking. The scooter was purchased last year in november and only run 400 km. Why the problem is not resolved.
Are you saying this is a defective model.

Contact me on [protected]
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TVS Motor Company customer support has been notified about the posted complaint.
Oct 14, 2018
Updated by Ruma1808 Today one of the mechanic visited the property and found that the self starter and the magnetic coil is not working and the matter worsen as this was not rectified earlier when I reported this problem earlier. Shree Sai Wheels is totally incompetent and they even told me that they had changed the magnetic coil earlier.
Please note that I will not pay a single rupee and rather you should compensate for the distress caused by you.
Chiradeep Bakshi
Oct 16, 2018
Updated by Ruma1808 I had visited workshop on 15/10/2018 and today faced same problem. Again left the scooter at service centre.

I think there is a manufacturing defect and need replacement.
Oct 25, 2018
Updated by Ruma1808 This is 25th of october and the issue is not resolved. Shree Sai TVS is unable to resolve the issue. Now the scooter is in there custody for last 10 days and i m not sure what they are doing with this. Your area manager Namita Behara don't respond to calls and don't know what is the problem.
Chiradeep
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Comments

I m devastated with the service provided by TVS motors. I bought a Jupiter last year and had starting problem. 1 year down the line I have visited there workshop 5 times but the issue is not resolved and TVS motor is not taking any kind of responsibility.
Never every bye there product. All products are defective and after sales service is pathetic.
Regards
Chiradeep
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    +91 44 2827 2233 [Regd. Office]
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    Jayalakshmi Estates 5, Floor 8, Haddows Road, Chennai, Tamil Nadu, India - 600006
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