Tvs Motor Company — Extremely pathetic service provided need resolution ASAP
Two months back My TVS Apache RTR 200 4v suddenly stops and the self start was not working I know the pain how I made it home that day, I put a complaint on TVS about all what happened. A guy from TVS named Avinash called me and assured me that the complaint will be solved and one of our worker will come to visit, the very next day someone from Rushabh TVS Pune was there at my place checking what's wrong and if they can fix it there only but it was not possible for them as well to start it up.
They told me they have to take the bike to the workshop and they took the bike with them, after soo many follow ups they told me that there's some noise coming from the bike and the bike's engine is seized and they need to check.
Then after some days they told me that they need to open the bike's engine and you need to pay some advance.
I asked them for the warranty policy which is I guess is totally fake and moreover they told me that there's no engine oil in it that's why they can't put it in warranty period and the most important thing I want to tell is that its being just a year since I have bought this bike and there was engine oil when I gave it to them as it was lockdown period so I checked it on my own.
After that, the main scene comes, first they told me they ordered some parts and its will be arriving soon. Some more days went like this and the guy named AYUB from TVS who was taking care of it he is fooling around since day 1 telling lies and pretending that he can fix it. After some more days worker is saying there's few part missing and they are just increasing their money. Simply by making fool of people and scamming them. very very worst service TVS provides.
They kept on saying and giving false promises and whenever I goes to their workshop workers are simply chilling doing timepass and all.
If TVS doesn't have experience worker who knows how to fix something then why are you having them. Its better to go to a local garage then.
Today they promised me they will fix the bike and hand it over to me without fail when I went there to receive, the sound was there I saw it for the first time after they told me and they even said that if you want to take the bike this way you need to pay 21, 000.
Is this some kind of joke? You took the bike fooling since months and giving me that thing again. If TVS doesn't know how to fix your own bike then stop selling this ###.
I need a resolution TVS?????
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TVS Motor Company customer support has been notified about the posted complaint.