[Resolved]  Tvs Motor Company — Faulty bike sold to me last year -TVS Scooty Pep + (KA03 KC8476)

Address:

Bangalore

I brought a TVS Scooty Pep + model 2020 from RNS Bikes (No.11, B S Complex, 60 Feet Road, Nehru Road, St Thomas Town, Kammanahalli, Near Kullappa Circle, Bengaluru, Karnataka 560084) on 12th Feb 2020. I had brought this after selling my old Scooty that was about 11 years old, the old scooty I sold was in a better condition than the new Scooty I received in terms of the performance and I am really sad to buy this piece of scrap paying so much of money. The vehicle has been serviced twice till now (due to lockdown last year for a prolonged period ). The vehicle has gone dead twice till now without being able to start and after complaining to the sub-dealer where I brought this, they said fault with spark plug and changed it both times. I am surprised that spark plugs need replacement every 500 kms. This speaks volume about the quality of your product. Apart from this the vehicle doesn't start properly even after kick starting, it keeps going off. while riding the bike the bike goes off multiple times. I strongly believe that you guys have sold me a faulty piece and hence request you to replace my bike or provide me assurance of a fully fledged inspection and repair and guarantee on its performance. Apart from this, I haven't got my RC card even as it is going to be a year since the date of purchase. of this bike. Is this how TVS Motors serves their customers?