Tvs Motor Company — faulty scooter sold by tvs and no redress to complaints

Address:

New Delhi, Delhi, 110005

This is the 2nd complaint i sent and still no action is taken. The showroom people just call once and then forget. Shame on tvs and balaji tvs on the whole.

Original complaint as below —
Dear customer care team,

Kindly note that i bought 2 tvs ntorq scooters. One for my brother and another for my senior citizen father. Both have the same issues but i would speak for the one i gifted to my father as my brother is a senior lawyer and is handling the issue himself.

Please note that my father is a heart patient and the scooter was bought for his convenience and not for the hassles or torture. The scooter was bought on 07th march 2018 from k. K. Automobiles, a-1, adhyapak nagar, najafgarh road, nangloi, delhi - 110041. The sale services of the showroom was excellent and i was impressed by it. Scooter registration no. Is dl-11sv-2885. Chasis no. Md626ag71j2b00867.

The scooter has a faulty battery or the charging unit of the battery might be faulty and it stops working anytime and every now and then. This forces my dad to kick start the scooter instead of the self start and being a heart patient, this is a very tedious and risky thing for him to do. Both the stands of the scooter (Side and main stands) are super tight and creates pain in his foot when he uses them at the time of parking the scooter. All these issues were reported on 03 july 2018 while getting this serviced from the workshop at - tvs balaji auto, e/244, block e2, vir banda bairagi marg, near shastri nagar metro station, shastri nagar, delhi, 110052.

My father was assured that the battery/ alternator will be replaced and there won't be any issues in future. While to my horror and surprise, no action was taken on the battery issue and also on the stands except the oiling of the stands. Anyhow, he took the scooter back and the problem was not there for about 23 days. Then he got sick and didn't use the scooter for 2 days. The same problem came back again and since then, he requested the people there to change the battery and stands and get the issue resolved but nothing is done. I cam to know of all these issues after returning to india now.

This kind of service from tvs is simply not acceptable and is ridiculous. This is a consumer based generation with multiple market players and cut throat competition. Moreover the consumer courts and social media platforms are quite sufficient to degrade the goodwill of any company / product and hence such attitude that "the consumer is a fool" is simple not acceptable by me. As a last resort i am writing to you directly and i need a permanent solution of my issues with battery and stands replacement from the tvs before i take up any other resort for my consumer rights.

Hopefully i am ringing the right bell this time and a quick and positive action would be taken. Thanking you in anticipation.

Reminder complaint as below-

Please refer to my complaint number 119908 which is still open. The proceedings are as below-

1. I was called by mr. Rajiv from balaji motors as asked to bring the scooter for the inspection.

2. I was greeted well by mr. Rajiv. On inspection the irregularity was noticed by the team.

3. I had to wait for good 5 and half hours and then was told that the fuel supply "t" was faulty, so replaced, then the ignition coil coupling was tightened and the oiling was done on the side and center stands.

4. I insisted on the battery and alternator check as in the original complaint but nothing was done in that regard and i was forced to take the scooter back and wait and see for 2-3 days.

5. To my surprise, they also repeatedly insisted for the call closure code by saying that it is the sms we sent you and we need that sms. As if i am a kid.

6. The scooter worked fine just for 1 day and again the same issue arouse. I messaged mr. Rajiv on whatsapp but no reply was given. Copy of screenshot attached.

7. I am now really frustrated and upset on the services offered by tvs. I don't have time for making repeated complaints and visits for this problem and issue. You change this faulty scooter, ignition, battery, alternator or whatever. I need a final resolution to the problem before i move my case to the court and social media to decide. This is really surprising that what personal interest the workshop has in not getting a resolution to the tvs customers but ready to give up the company goodwill and the faith of the customers in the tvs company.