Tvs Motor Company — horrible service experience

Address:

New Delhi, Delhi, 110085

Hello tvs team,

I writing today to complain about the extremely poor service i received from your company on june 15, 2018. I visited sabharwal service center located at rithala to get my tvs jupiter serviced. It was a regular service and there was no issue in the scooter.

I dropped my scooter to the service center at around 11 am and i was asked to take back my scooter around 4:30 pm. When i went there at 5 pm, the scooter was not serviced till then and they made me sit over there for an hour-long till the time scooter got serviced (First horrible experience). On receiving scooter, i the scooter was making some weird noise and to my surprise, my front guard was broken which was not earlier, on asking them about this they got it welded. Due to all this process, i got free from there around 6:30-6:45 (Almost two hours wasted over there) and their closing time is 6 pm so i did not get a chance to check the scooter so when i drove home during which i felt that scooter was creating problems that it never used to. It was going in one direction (Left side) and it was vibrating so much due to this i went there next day as well and they again took my 1 hour again to check the scooter (Pathetic experience so far).

So after some days, it rained and then i realized that the breaks were also making so weird sound and front brake was jolting. Due to which i again went to the service center and they again took 45 min to 1 hour of mine over there.

Now few days earlier it again rained i felt the same brakes and vibrating issue in my scooter and they are again asking me to come over there. Do they think that customer is fool and tvs has degraded its service to this level?

Why is my scooter vibrating and creating so much of problem after service? Why was my front gaurd broken? Did they got my scooter accident somewhere?

I believe they have put all of there effort to make my scooter as it was before service and now i seeking favour by tvs if it can.

I am most annoyed that i wasted my time. My impression of that awful company has been tarnished, and i am now concerned about how my rest experience would be with tvs.

I trust this is not the way that awful company wishes to conduct business with valued customers. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

Vaibhav gupta