TVS Motor Company — in proper serving of tvs scooter

 
1 Review
Palakkad, Palakkad District, Kerala, India
 [email protected] on Jan 17, 2019
Sir,

I have purchased a tvs jupiter on 17/07/2017 from palakkad. The address of the dealer tvs gurudavahan mobikes, olavakode, chunnamputhara road, chunambuthara, vadakkanthara, palakkad kerala 678001. All free service are over. And done paid service on 10/12/2018. They charged rs 900 and not given any bill for that.

After the fifth service (Km run10087) the scooter started giving trouble to me. Though vehicle getting started in first kick or electronics start the scoter was getting off while giving accelerator. After so many trail only the scooter start moving. This problem was beyond the tolerance i approached the above service center for remedial action on 16/01/2019. They adjusted something. That time the scooter was trouble free. But today morning onwards the scooter start giving starting trouble. By 1400 hrs. I approached the above service center for correcting the technical lag.

After waiting some time one person from service center started my vehicle and made a test run and he declared that the vehicle is not having any problem.

I requested him to check the problem in service center. But he abused me. He further insulted me telling that you’re not using the choke and the choke is stuck. (In fact the choke was okay and my vehicle was not giving any starting trouble up to 16/01/2019). Iam a senior citizen of india and having 40 years technical experience in center government establishment. I am very well aware that some machine may give trouble and take time to solve. The person available in service center was very adamant and decided not giving service to me.in fact my earlier scooter with 1.5 lakh kilometer running not giving any trouble to me and due to fuel efficiency only changed over to tvs.

I further requested him to check in detail tomorrow as i was required the scooter in night. But he refused to do so. No senior service person was not available for further help. And nobody available in phone also.

I have written this mail to give the activities of service center. I will try to service the scooter by some other source. If it is not possible i will purchase some other scooter. But this type of insult to an old man is not justified. Three time i have approached the service center to get my problem solved. The behavior not good. It is well known fact without a problem nobody will approach the service centre.

Waiting for some action at your end to solve my grievances at the earliest.

Thanking you

Prasad. T

Suprabhatham

7th street, vennakara. Palakkad 678004

Phone [protected] date 17/01/2019

Complaint Status


[Jan 18, 2019] TVS Motor Company customer support has been notified about the posted complaint.
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    TVS Motor Company - in proper serving of tvs scooter