Tvs Motor Company — inefficient servicing and after sales support

Address:

Darjeeling, West Bengal, 734001

This complaint is made against rs tvs siliguri authorised dealer of tvs vechiles in siliguri dist darjeeling.
They dont do servicing at all. I have seen this with my own eyes. Normally they will never take any vechiles for servicing after lunch they will tell you to keep your vechile and take it the next day or else come tomorrow. This is a personal experience that i would like to share i went to rs tvs for servicing of my scooty at 10am in the morning and i was 6th in line. The person who was going to check on my scooty took the vechile at the service centre at around 10:30 am and he was not aware of the fact that i was personally present in the waiting room and was watching him. Intially i just complained about the brake they had recorded this in my job card and this guy only looked at the brakes and placed the scooty on the servicing stand for about half and hour and did nothing wss busing talking and fooling around with other employees. Then after sometime he straight away send the vechile for washing without even checking the mobil the air filters and other routine checking that has to be done during a serving. He did not even check whether tires haf enough airvor not. I went straight to him and i told him that you did not even check the air fliter nor the mobil you basically did nothing he got a bit shocked and then he checked the air filter and it was worn off. This means that the filter wss not checked in the previous servicing as well. He changed the filter and did not even bother to look at the mobil. He send the sooty for washing and i received my scooty at 2 pm. This means they took 3 hours to wash the scooty. More over i was undergoing a paid servicing. Worse servicing ever. They will only call you and ask how was the servicing and stuff if you are not satified they will ask you to bring the vechile back tobl the service center and again waste your time.
Thanks & regards,
Subodeep chakraborty
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