Tvs Motor Company — irritated and frustrated with dharmana tvs service centre gajuwaka

Address:

Visakhapatnam, Andhra Pradesh

Dear sir/ madam,

I am writing this letter with deep indignation over the negligence shown by the dharmana tvs service centre, gajuwaka. I am irritated, frustrated and fed up with the lame excuses given by them and so i am informing you about this in hope of some help.
I never had a pleasant experience as a customer from the beginning itself when i bought tvs jupiter on may 2017 from dharmana tvs (Malkapuram branch).

Two weeks before, my vehicle's lock got jammed abrubtly by itself at a petrol pump after which it was not coming to 'on" position and i had to push my vehicle home for over one km. It is sad that my vehicle is only 5 month old and such a thing happened. I informed the service centre about this by going there. Only after 3 days two people came and checked and said that lock has to be replaced and they went. After that i have been contacting the service centre manager (Suresh) many times. Personally i went there three four times and waited for long time for some response. Until saturday they had only one excuse that there is no stock of lock available. Now please tell me, does it take two weeks to get a spare lock in a service centre? On saturday[protected] manager told me that lock has arrived but there is no technician, but shall come on monday and replace lock. Monday morning (4.11.2017) i called and manager told me that with in one hour technician will come. I waited until evening and nobody came. Now when i called again in the evening there was no manager. One mechanic told me that i have to call the manager again at 10 am next day and then he will send the technician. This is a fake assurance loop in which i am stuck for last two weeks. I am dependent on my two wheeler for a lot of things. I am deeply affected and tired by the nonresponsiveness and procrastination shown by the officials of dharmana tvs service centre.

Previously also i had a similar bad experience when a sales boy tried to learn his technician skill on my scooter. He jammed the screw by putting larger screws instead of the right screw for fitting the protective side grills. The very next day after my purchase of scooter, it was taken to service centre and my brand new scooter was taken into parts and treated in the crudest way possible to make it look like an old scooter (One front portion was sticking out and two three scratches after this incident). All this to remove that screw, and the only reason was stupidity of that boy. I still have those large screws in my scooter (Holes are bigger now and so cant use the exact screws now).

We have a trust in tvs brand. But incompetent and irresponsible work forces and officials of dharmana tvs service centre and showroom has given me a bitter experience forcing me to abandon the trust in tvs. The lack of trust is evident from the google reviews on dharmana tvs. I request you to kindly take necessary actions to solve my problem at the earliest.

Hoping for quick action,

Yours sincerely,
Anoop

Ph:[protected], [protected]

Nb: i wrote the above mail yesterday to ao vijayawada, customer support and service support but no response or reply until now.