| Address: | SVS TVS Wavin, Chennai |
I have bought TVS apache 200 Bs6 vehicle on Sep 2020, since then I had some vibration issue on handle bar. Upon complaining to the dealer he said it's new vehicle and it will adopt the riding style and get smooth, however the problem got severe till 1st service.
When I had given the bike for 1st service @SVS TVS Wavin branch they didn't rectified the issue properly. I have took the bike because they promised to resolved completely in 2nd service and I am a office going person.
Later somehow I managed to drive the bike till 2nd service and while giving bike for service all the issues noted and rectified temporarily. After taking the delivery within 2days the sound from handle bar started and I had informed to the service manager and escalated to the dealer.
After that they just called and asked that in 3rd service they will change necessary parts and issue will be resolved and also allotted another service centre which is SVS TVS AMBATTUR.
I have met with Me. Balaji (Service Manager) and he said he will change the faulty handle bar and cone set but since parts was not available it was not rectified again and asked to compromise till next service.
Later I have visited twice for the issue and only handle bar changed but the sound from handle bar was still there, later when I have shouted to the concerned they changed the cone set in my 1st paid service which was done on 8th June 2022.
After this service they when I have went to take my bike the bike was in same condition with sound on handle bar also mechanic was forgot to put some bolts of engine guard and tyre hugger which was identified by me in after service test ride. (Hight of carelessness, it could be a reason of accident if i didn't noticed).
In my 1st paid service when I shown my dissatisfaction the service manger has asked to drive the vehicle for 500-1000kms more to get the parts adjusted but unfortunately it was unbearable sound and started getting hand pain whether I ride vehicle.
Since 8th June I have visited more than 20 times and two times they took my bike for service but nothing worked and lastly I had given my bike on 9th Aug 2022 and bike was returned on 15th Aug 2022 but problem still persist and when I asked to the service person, he said same thing that it needs time to get adjust. Also in last service they stolen 10 litres of fuel from my bike.
The entire issue is escalated to below officials but they are good for nothing.
1st escalation: Mr. Balaji, Service Manager (SVS TVS AMBATTUR)
2nd escalation: Mr. Kumaravel, Service territory manager, Chennai.
3rd escalation: Mr. Arun, Service Area Manager, Chennai.
Now the problem in bike is same, whenever I am applying disk brakes the handle bar is moving forward and after releasing the brake it is coming back. Also it is makes annoying noise and bike is getting unbalanced.
When I have spoken to the Area Manager Mr. Arun today he is saying that I must not apply front brakes while riding, is it the solution???
I am not satisfied with the service and response from TVS and need some solution for this issue.
As a consumer of the premium bike segment of TVS I am feeling like a stupid and a total money waste.
I have not purchased premium bike for compromise. I need a solid solution of this problem.
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