[Resolved]  Tvs Motor Company — my newly purchased scooty is in idle due to meter problem

Dear sir,

Please be inform you that i have purchased one tvs wego 110 scooty from you on 14.04.18 (Engine no. Dg4lh1755576 and chassis no. Md626dg49h1l58283) from your showroom addressed 1, simultala lane, bhadrakali, ps.- uttarpara, hooghly - 712232 in the name of pushpa roy.

But sorry to address you again that in the date of purchased the meter of this said scooty was not working even fuel gauge also and during highlighted the same to your manager and mechanics on that day they told "it will active after inspection done by local rto within one week time and you will get massage from local rto regarding inspection date". After 12 days when local rto not responded self has visited again to your showroom with my scooty and again your managed told that it will take time and wait till such time.

As per his advised self has returned and after some time one call received from your showroom as on 22.05.18 and asked for come to showroom on 27.05.18 for name plate fitment and original papers of my scooty. Self has asked that i have not got any inspection call from local rto and still my meter of scooty is not working and for the same your manager told it will be done on 27.05.18 during name plate fitment.

Self reached your showroom as per given scheduled and name after fitment of name plate by rto people your mechanic going to start my meter and after 2 hours tried they told "your meter is not working and need to be replace" and you talk to manager. Self discussed your manager and he told you go with your scooty and we already informed tvs person they will give the replacement of meter within two three days and we will informed you the same and change the meter accordingly.

Second day on 28.05.18 your managed called and told the you come with your scooty and we need to remove the meter from your bike for sending to tvs company. Self again visited your showroom on 28.05.18 and as per conversation your mechanics removed the meter from my scooty and your manager told that within tree to four days it will be replaced from tvs company and accordingly we will inform you and fit the same in your scooty.

When i didn't received any call after one week from your end self had visited again your showroom on 04.06.18 and asked your manager for the replacement status but i didn't got any proper answered from him and for the same i also met you on same day and asked for status and written communication as well my warranty claim status of meter. But you denied to give me any written document or meter removing reports or any warranty claim status and misbehave with me.

As per above please be inform that i am suffering badly after purchased new scooty from you and do not run since the scooty since14.04.18 due to your negligence.

So request you kindly replace my scooty immediately and give written communication for the same.

All the documents of purchased the scooty is attached herewith and please note i have also given written complaint your local sub dealer from where self has purchased the scooty but didn't got any response.

Thanking you

Your suffering customer
Malay roy/pushpa roy