Tvs Motor Company — My Vehicle met accident when I gave it for service at TVS authorized dealer

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Chennai, Tamil Nadu

I S.AshokKumar (S/O) T. Soundarrajan from Porur, Chennai. I Purchased TVS Apache 180from Goodwill Automotive, Annanagar on 26.07.11 bearing Engine no AE6GB2001437 chassisno MD634NE63B2G01496.I registered my vehicle in RTO(South-West) Chennai-92.Registration number of my vehicle is TN10AD4014.I was very much happy withthe performance of the Vehicle from the purchase.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> As I amresiding at Porur, I used to service my vehicle at Laxmi automobile, Porur.I gavemy vehicle service on 20.01.14 at 9.00AM wide JC no 6040 and I advised to takeback my vehicle on the same evening 6.00PM.I have received the call from theservice centre around 2.00PM and stating that the My Vehicle met an minoraccident during test ride.Mr.Sinivasan Owner of Laxmi Automobiles requested usto provide RC book and Insurance to clear the vehicle from Kattupakkam police station.I logged the complaint call to TVS through toll free number. I was contacted byMr.Velmurgan, TVS Motors and advice me to provide the documents as per thedealer request. Both have promised me that they will take the responsibilityand will not put any trouble on me. I gave my documents as per Mr. Velmuruganadvice. I came toknow from Police station that it was major accident and two persons injured badly.When I saw the vehicle, it was in bad shape. Seeing the condition of myvehicle, I refused to take back my vehicle. Mr. Srinivasan promised me that hewill replace all the parts which was damaged during this accident at free ofcost. He will take care of the police formalities on his own. I informed thisentire incident to Mr. Velmurugan who contacted me on behalf of TVS Motors. Afterseveral follow-ups, I got call from Laxmi automobiles stating that your vehicleis ready for delivery on 22.02.2014.When I went to take my bike, I observedmost of the parts are recycled and painted(Petrol tank and Silencer) andappearance of my vehicle is very bad. I asked Mr.Sinivasan, regarding the newpart replacement. He denied replacing new spares as per his commitment. FinallyI accepted to take back my vehicle from the service centre. Now the conditionof my Vehicle is very bad. We havereceived the notice from Poonamalle court wide M.C.O.P.No 141 0f 2014.It was clearly mentioned we need to appearon the court on 5th day of June 2014 regarding the accident happenedon 20.1.2014.When I called Mr. Srinivasan, Laxmi automobiles regarding courtletter, He is telling us to take care of court formalities. I again logged thecomplaint on TVS customer care through toll free no. I have received the callfrom Mr.Manikandan, TVS motors and he advised me to change the bike throughexchange offer. Now I amnot in the position to sale my vehicle due to this police complaint and also Iam not in the position to provide compensation to person who injured in the accident.I have done all the activities as advised by TVS representatives. Now I am not gettingany proper support from TVS representatives. I request you to take back thevehicle and refund the amount to compensate the loss incurred by me. Pleaselet me know the concrete solution to resolve my issue. Otherwise I am forced tofill the case on consumer court. Mail ID:[protected]@yahoo.co.in Mobile No :+91 [protected]