[Resolved] Tvs Motor Company — no professionalism and not received any single documents after 3 weeks also

lovishkhanduja

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560100

I would like to complaint against an tvs dealership in bangalore - kr puram called suryapratap tvs. These guys are making false promise when you buy a bike saying they will deliver the documents within 2-3 days of bike purchase & big pain is that even after purchase period of 14 days i didnt recieved my documents. Their staff is not even professional. I have been contact their helpdesk to get intouch with one of the tvs representative who was dealing with me, as he told he had couriered my documents and yet not given courier details, but these people always telling i am calling him and they hangup. They are troubling in giving the documents. Please help out.

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Jul 15, 2018

Complaint marked as Resolved

TVS Motor Company customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

TVS Motor Company Customer Care's response Dear Lovish,
We regret the inconvenience caused. We request you to kindly share your vehicle model name so that our team can look into your issue and ensure adequate resolution of your concern.
Warm Regards,
TVS Motor Company

Jun 14, 2018

Updated by lovishkhanduja With bike registration number and chasis number i think you can easily able to find bike model details.
Still it is Apache RTR V4 2.0 Racing Edition with ABS. Also i was supposed to get all the papers (except RC which take time) on the same as i travelled over 33KM to reach the showroom and i was told it will be couriered within 4 days. Rest i already told. I didnt have even single paper. My bike is at my home from last 17 days. Please take strict action as this showroom staff does this for all their customers.

Jun 18, 2018

Updated by lovishkhanduja Its been over 3 weeks now. These people are picking up the call and telling we will get back to you once we contact the person (Manjunath) who showed me the bike. And the moment the hang up on me and never calls back. This is ridiculous, i have bike with no papers to take on road.

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Comments

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from Gurgaon, Haryana

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