Tvs Motor Company — Not providing TVS Zest Spare Parts

Address:

Ranga Reddy, Andhra Pradesh, 500049

Hi, My name is Saurabh. I live in Hyderabad. I have recently bought TVS Zest scooty from Susheel TVS, Kukatpally (Hyderabad). I am having really horrible experience with TVS Susheel Outlet. 1) On first service of my Scooter, I asked for Teflon Coating, Foot pad, and break setting however when I went to collect my vehicle next day, I oberved nothing apart from washing has been done. When I checked why my mentioned issues were not taken care then they had no answers and said we will do it next time. 2) In second month of purchase (sometime in August), my right side rear view mirror got broken. I went to Susheel TVS (both kondapur & Kukatpally outlets) and I was told that it is not in stock and we will arrange in couple of days. Since, then I am calling them twice in a week and visiting them once in 10 days but they are so shameless that they never called me and updated me on the issue. In my last discussion with Mr. Suresh from TVS Susheel (Head of spare parts - as told to me) on 1st Oct'15 promised me that we will definately arrange the Right side mirror (Red) by 4-5th Oct and will call you. But again I didn't got any call. I then called them today morning (12th Oct) so Mr. Suresh promised again to collect the part 6 in the evening and when my wife reached there they mentioned that we dont have it, please come tomorrow. I am now fed up of them and their attitude towards customer are really rude. Please take immediate action and please tell me who is going to compensate my time, money and torture I went through because of TVS shusshet worst service. Still my issue is not fixed. Saurabh [protected]