Tvs Motor Company — ntorq

Address:

Rangareddy, Andhra Pradesh, 500079

Dear sir/madam,
My name is vineeth. I have purchased ntorq (Red colour) on october 14th, 2018 from sri venkat sai motors, hyderabad. From the first day itself, i'm facing many problems with this scooter. I complained about those problems to service center guys but they never respond properly. Problems are
1) scooter doesn't start with self start. I have to kick that kick road around 15 minutes to start the scooter.
2) mileage is very low. You have claimed a mileage of 47 kmpl but my scooter is giving only 33 kmpl

My scooter is serviced 3 times upto now and what they do is just changing the oil and cleaning. They don't even care about the problems of scooter. And recently i got cheated. Just after two days of third service done, i observed when i'm riding the scooter it's producing a rattling sound very heavily. I complained to the service center about that sound. They told that clutch assemble is damaged and i have to pay money for getting it repaired as clutch assemble is not covered under warranty. Though i argued with them as that's a new scooter and servicing has done just before two days, still i paid to get the scooter repaired. But the same problem repeated again just after after 3 days of repair done. I complained again and they told that i have to pay again. I have paid again to get the repair done and what i found is first time they didn't replaced that with new part. They have just done welding and fixed the same part. I got cheated by both tvs company (Claiming fake mileage) and service center. Not even a single day i'm happy with this scooter. Please solve my scooter issues or else take back the scooter and return the amount what i paid. If nothing is done then i will be having only one option i. E complaining in consumer court