TVS Motor Company — pathetic experience with rushabh tvs service center pune reg jupiter servicing 29-12-2017
PrPrashant Jawale on Dec 29, 2017
I had given jupiter for servicing on 29th dec 2017 at rushabh service center pune. The vehicle was full functional when handed over for servicing. There was noise while auto start so requested to check the noise. They did check and came back with issue with motor used for auto start but it is still functional. Few hours later they came back that more part will need to replaced along with motor. The cost was high so asked them to retain existing parts and let the noise problem persist. We will fix it later. As per discussion it was decided to not make any changes and return the vehicle within 2 hrs around 12:00 noon on same day. However they did not revert it until 4 pm. I had to call 4-5 times to check the status, most of the calls were unanswered. The representative later
After that service representative (Pratik) kept telling new reasons and lies everytime when called for checking status. At 6 pm he said the battery was discharged when vehicle was brought in for servicing, then motor is not woking now so will need to be replaced, etc.
It appeared that they wanted to loot the innocent customers by one or other way. Please take relevant action against rushabh tvs service center to avoid such incidents.
[Dec 29, 2017] TVS Motor Company customer support has been notified about the posted complaint.
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